From individual memory to shared workflows
EBS translated agreed processes into workflow maps, SOPs, ownership definitions, checklists, and job aids. Staff gained a shared reference for recurring work.
Read the case study2027 Build Your Back Office
Build the systems behind your next stage of growth.
A focused $3,000 implementation sprint for nonprofits and growing businesses that need clearer ownership, stronger workflows, better handoffs, and practical back-office systems.
Investment: $3,000
Apply for the Back Office SprintA 20-minute Back Office Sprint Fit Conversation.
Your organization is growing. Are your internal systems keeping up?
Everything still comes back to me.
Decisions, approvals, or follow-up keep returning to the founder, Executive Director, owner, or managing partner.
Good work is falling through the cracks.
People are capable, but ownership, handoffs, or follow-up are not always clear.
We're taking on more than our systems were built for.
New funding, programs, clients, partnerships, or growth are increasing the operational load.
We need stronger operations without building a whole department.
The need is real, but hiring a full operations team may not be practical or necessary.
Onboarding takes too long.
Too much knowledge lives in individual people instead of usable processes and tools.
We need more consistency before we grow again.
The organization needs a stronger operating foundation before taking on the next major commitment.
One priority. A few essential systems. A practical implementation plan.
One priority
A meaningful operational need, clearly defined.
Up to three supporting tools
Selected together around that same priority.
One tested workflow or routine
Worked through with the people who use it.
A 30-day implementation plan
Owners, next steps, and review dates.
From Scorecard insight to working system.
Confirm the priority
We review your Delivery Readiness results and identify the one operational issue that should anchor the sprint.
Build the foundation
We clarify the workflow, ownership, decisions, handoffs, or routines involved and create the agreed-upon tools.
Test it with the people who use it
We work through the new process or tools with the relevant people and adjust what is needed for real-world use.
Put the next 30 days in motion
You leave with clear owners, next steps, and review dates so implementation continues after the sprint.
What we may build
- Roles and ownership map
- Decision-making or escalation map
- Weekly operating rhythm
- Priority review process
- Intake or referral workflow
- Client or participant handoff workflow
- Partner communication protocol
- New staff onboarding checklist
- Contractor or volunteer onboarding checklist
- Backup and continuity plan
- Commitment or grant tracker
- Project review routine
- Basic SOP or workflow documentation
What you leave with
- One clearly defined back-office priority.
- A practical ownership and decision structure around that priority.
- Up to three supporting tools or routines.
- One tested workflow or operating routine.
- Clear next owners and next steps.
- A 30-day implementation plan.
- A stronger foundation for deciding what should be addressed next.
This may be a good fit if
- You already know something operational needs to work better.
- You want implementation support, not just advice.
- The issue can be narrowed to one meaningful priority.
- You are ready to involve the people who actually use the process.
- You want usable tools and operating routines.
- You are prepared to act on what gets built.
Outside the scope
- A full organizational assessment or an entire strategic plan.
- Ongoing fractional operations support.
- Technology implementation or software configuration.
- Legal, HR compliance, clinical, tax, accounting, or billing advice.
- Multiple departments or unrelated operational problems redesigned at once.
A focused $3,000 implementation sprint
Pay NowPractical systems built for real organizations
Onboarding connected to the actual work
For Project Joy, EBS connected role expectations, SOPs, manager support, applied practice, and follow-up in one staff-readiness structure.
Read the case studyA path from decisions to follow-through
The Sanctuary of Hope case study describes an approach that connects leadership decisions with documented actions, owners, timing, and implementation support.
Read the case studyThese examples illustrate EBS's broader work, not guaranteed results from this sprint.
Frequently asked questions
How long does the sprint take?
This is a focused implementation engagement designed around approximately 20 hours of EBS support. The calendar timeline will depend on scheduling and participation, but the scope remains fixed around one operational priority.
Do I choose the three tools before we start?
No. We first confirm the operational priority. The tools are then selected based on what will best support that priority. You may need fewer than three.
Can we work on several unrelated problems?
No. The sprint works because it is focused. All tools and implementation work must support one agreed-upon operational priority.
Is this an organizational assessment?
No. Your Delivery Readiness Check and kickoff provide enough context to define the sprint. A comprehensive organizational assessment is outside this offer.
Will you implement software for us?
No. The sprint may help clarify the workflow or requirements a system needs to support, but software selection, setup, migration, or configuration is outside the scope.
What happens after the sprint?
You will leave with a 30-day implementation plan. If the work uncovers larger infrastructure needs, those can be discussed separately. There is no requirement to purchase additional services.
What if our need is bigger than this offer?
We will identify that during the fit conversation or kickoff. The goal is not to force a larger organizational challenge into a $3,000 sprint that cannot reasonably address it.
Ready to strengthen the system behind the work?
Investment: $3,000
Apply for the Back Office Sprint